Return & Refund Policy
We want you and your pet to be happy with your purchase. Please read our return and refund policy below.
Returns
If you need to return an item, please contact us within 14 days of purchase.
To be eligible for a return, items must be:
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Unopened
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Unused
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In their original packaging
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Accompanied by a receipt or proof of purchase
Approved returns may be refunded to the original form of payment or issued as store credit.
Local Delivery Orders
If there is an issure with a delivered order, please contact us as soon as possiblie so we can resolve it quickly.
Food & Treats
For the safety of pets, opened food, treats, and consumable products cannot be returned.
If your pet has a problem with a product purchased from our store, please contact us and we’ll do our best to help find a solution.
Non-Returnable Items
The following items cannot be returned:
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Opened pet food or treats
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Opened supplements
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Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us within 48 hours of receiving your order and we will make it right.
Contact Us
If you have any questions about returns or refunds, please reach out:
Azzy's Pet Shop
9905 104 St NW
Edmonton, AB